Shipping policy

OE Wheel Distributors LLC B2B Shipping Policy

Shipping & Order Processing

OE Wheel Distributors LLC strives to process and ship wholesale orders accurately and efficiently. Orders are generally processed within 1–3 business days, subject to product availability, payment approval, account status, and order volume.

Orders placed on weekends or holidays will be processed during normal business hours.

Processing and delivery times are estimates and are not guaranteed. OE Wheel Distributors LLC is not responsible for shipping delays caused by carriers, weather conditions, holidays, or other circumstances beyond our reasonable control.

Shipping Methods & Delivery

OE Wheel Distributors LLC ships orders using UPS, FedEx, USPS, and applicable freight carriers.

  • Standard ground shipments within the contiguous United States generally arrive within 1–5 business days after shipment.
  • Shipping charges are determined by the customer's account terms, shipping destination, product quantities, and selected shipping method.
  • Orders may ship from multiple distribution centers based on inventory availability.
  • Orders containing multiple products may arrive in separate shipments.
  • Wheels and tires cannot be shipped to PO Boxes.
  • TPMS sensors and certain smaller accessories may ship separately via USPS.
  • Larger orders may require palletized or LTL freight shipping.

Expedited shipping may be available upon request and is subject to additional charges.

Drop Shipping

OE Wheel Distributors LLC offers drop shipping services to authorized wholesale customers.

Dealers may request that orders be shipped directly to their customers or other approved delivery locations. The dealer is responsible for providing complete and accurate shipping information when placing the order.

Additional shipping charges may apply based on the destination, delivery requirements, or requested shipping method.

OE Wheel Distributors LLC reserves the right to verify shipping addresses and order information before shipment.

Shipping Charges

Shipping charges, when applicable, are calculated based on the order, destination, shipping method, and the customer's established account terms.

Additional fees may apply for special delivery requirements, address corrections, residential deliveries, liftgate services, or other carrier-assessed charges.

Freight Shipments

Large wholesale orders may be shipped using LTL or other freight transportation services.

Customers receiving freight shipments should inspect the shipment upon delivery for visible damage or missing items.

Any visible damage, shortages, or discrepancies should be documented on the carrier's delivery receipt before signing, when possible.

Customers should retain the original packaging and promptly notify OE Wheel Distributors LLC of any shipping damage or shortages so the issue can be reviewed and an appropriate claim or resolution process initiated.

Shipping Address Accuracy

Customers are responsible for verifying that all shipping information is complete and accurate before submitting an order.

OE Wheel Distributors LLC is not responsible for additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Requests to change a shipping address after an order has been processed or shipped may be subject to additional fees and carrier restrictions.

Extended Destinations & International Shipping

Orders shipping to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or international destinations may require additional shipping charges or a separate freight quote.

Customers should contact OE Wheel Distributors LLC before placing an international order to confirm shipping availability, applicable charges, and any additional requirements.

 

 

Shipping Damage, Lost Packages & Delivery Issues

If an order arrives damaged, incomplete, or is reported lost in transit, customers should contact OE Wheel Distributors LLC promptly with the order number, tracking information, and supporting documentation.

Photographs of damaged products and packaging may be required to assist with carrier claims.

OE Wheel Distributors LLC will review reported shipping issues and work with the customer and applicable carrier to determine the appropriate resolution, subject to the customer's account terms and applicable law.

Contact Information

For shipping questions, special delivery arrangements, or assistance with an existing order, please contact OE Wheel Distributors LLC through your designated account representative or customer service team.

Policy Updates

OE Wheel Distributors LLC reserves the right to update this Shipping Policy to reflect changes in shipping procedures, carrier requirements, or business operations. The most current version will be available on our B2B website.